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For multi-site hospitality groups

Busier tables, calmer operations.

Running multiple sites multiplies the admin. We put AI on bookings, reviews and ops so managers spend time on the floor, not the inbox.

Running one site is hard enough. Running several means your managers are constantly pulled between the floor and the inbox, juggling booking requests, review notifications, rota gaps and supplier chasers across every site at once.

Fettle puts AI to work on the admin that eats your managers' days. Bookings handled, reviews replied to, rotas drafted, orders chased. Your teams stay where they belong: front of house, not buried in a laptop.

Every booking enquiry answered, every channel Review replies done. Tone consistent. Always Rotas drafted before the gaps become problems Supplier orders chased without lifting a finger Managers on the floor, not the inbox
In 20 seconds

AI for your business, at a glance.

Where your week goes
Handling bookings and enquiries across sites
Responding to reviews on every platform
Building rotas and chasing cover
Coordinating suppliers and stock orders
The AI we'd put to work

Agents built around your desk.

Off-the-shelf tools where they fit, and bespoke AI agents we build, run and improve for you where they don't. Here's where we'd start.

Bookings Agent

Handles enquiries and reservations across every channel.

Reviews Agent

Drafts on-brand replies to reviews on every platform.

Rota Assistant

Drafts rotas per site and surfaces cover gaps early.

Supplier Order Agent

Drafts stock orders and chases supplier confirmations.

In practice

What changes, with examples.

Handling booking enquiries across every site
Today

Enquiries come in via phone, email and reservation platforms at all hours, and each site manager picks them up when they can, often missing the lunchtime rush of requests.

With Fettle

A Bookings Agent picks up every enquiry across all channels in real time, confirms availability, captures party details and only flags edge cases to a manager.

Responding to reviews on Google, TripAdvisor and OpenTable
Today

Review replies get batched up, forgotten or handed off inconsistently, so responses vary in tone and some locations go weeks without a reply.

With Fettle

A Reviews Agent drafts on-brand replies to every review across every platform, ready for a quick sense-check and one-click posting.

Building weekly rotas and covering last-minute gaps
Today

Managers build rotas in spreadsheets or on paper, then spend chunks of their week on WhatsApp chasing cover when someone calls in sick.

With Fettle

A Rota Assistant drafts each site's rota based on your trading patterns and flags cover gaps early, so managers are solving problems before they become a crisis.

Hospitality groups · a week with Fettle

A week with Fettle, across three sites

By Tuesday morning, the Reviews Agent has already drafted replies to the weekend's feedback across all three venues, consistent in tone and ready to post in minutes. The Rota Assistant flagged a Thursday cover gap at the city-centre site on Monday, giving the manager time to sort it without a last-minute scramble. Meanwhile the Supplier Order Agent drafted the week's stock orders overnight and chased a confirmation that had gone quiet. The ops manager spent her week on the floor, not the phone.

Typical across a Fettle assessment
22
hrs/wk
freed up
£8,500
/month
in value
14
days
to impact

That's time freed valued at £75 an hour, plus the cost of the tools we help you cut. Your assessment works it out on your own numbers.

Questions hospitality groups ask

Our sites all run slightly differently. Can AI really handle that without making mistakes?

+
Yes. Fettle tailors each agent to your specific sites, menus and voice, so the Bookings Agent knows your Shoreditch venue's private dining rules are different from your Leeds site's. You stay in control of what goes out.

We already use a reservation system and a review platform. Will this just add another tool to manage?

+
Fettle connects to the tools you already use rather than replacing them, so your teams are not learning new systems, they are just getting the repetitive work done for them.

What if the AI replies to a review or booking in a way that does not sound like us?

+
Every draft comes to you for approval before anything goes out, and the agents are trained on your brand tone from the start, so they get sharper the more you use them.

Two ways to start

See what AI would do for your business.

Try the free 2-minute quick win, or get the full £99 assessment with a costed, prioritised plan.